• These General Terms and Conditions regulate the services and/or products offered on the website by BURCOR PRODUCCIONES S.L. (hereinafter referred to as the Promoter), with CIF: B-7107295, located at DS 363, 26500, Calahorra, and registered in the Mercantile Registry of Navarra, General, to Users:

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Tickets and Wristbands:

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• Refund Policy: Once the ticket is purchased, its amount will not be refunded, except in the case of Festival cancellation. In such a case, Royal Decree-Law 11/2020 of March 31, which adopts urgent complementary measures in the social and economic fields to address COVID-19, Article 35 on consumer and user protection, will apply.

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• Ticket Security: The ticket includes various security measures. The Organization is not responsible for tickets that were not purchased through official sales channels. Any amended, damaged, or falsified ticket may be invalidated by the Organization, which reserves the right to take legal action. The Organization may also deny access to the venue if any irregularities in the ticket are detected.

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• Wristband Security: The wristband includes various security measures. The Organization is not responsible for wristbands that were not purchased through official sales channels. Any amended, damaged, or falsified wristband may be invalidated by the Organization, which reserves the right to take legal action. The Organization may also deny access to the venue if any irregularities in the wristband are detected.

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• Wristband Handling: Once your wristband has been sent, it becomes the element that certifies your right to entry. The loss of the wristband will result in the loss of the right to admission. Under no circumstances should you attempt to remove the wristband before the end of the Festival, as it will break and you will lose your right to access the venue. Keep your wristband when leaving the venue, as you will need it to re-enter.

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• Replacement Policy: Only the attendee and ticket owner can request a replacement wristband in case of loss or damage, except when the event security has invalidated your wristband by applying the right of admission. Replacing a damaged wristband with a new one will incur a fee of 20€.

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• Service Fees: The service fees applied by sales channels to the ticket price will not be refunded by the Organization under any circumstances, as the Organization does not receive these amounts and the service is considered rendered at the time of ticket purchase.

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• Festival Cancellation: In the event of total cancellation of the Festival, the Organization commits to refunding the ticket amount, except for the amount related to the distribution/management fee (GD).

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• Claims: Any claim must be accompanied by the presentation of both the ticket and the wristband.

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• Discounts: All promotional codes will have a maximum number of uses to prevent electronic fraud and subsequent massive and illegal resale of tickets. There will never be unlimited use of discount codes for the reasons stated.

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• Name Change: A ticket can be eligible for a name change, which incurs a service fee of 10€ + GD. Once a ticket has been changed, it cannot be modified again. If an attendee has already accessed the venue with a ticket/wristband, no name change can be made for that ticket/wristband under any circumstances.

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• Wristband Quality Control: We check 100% of the wristbands that leave the factory and ensure that no wristband closure has been tampered with or manipulated. If the wristband shows signs of tampering and has not been worn on the wrist, a fee of 20€ will be charged for a replacement wristband.

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• Name Change Block: If you have received the wristband, the name change will be blocked, and you must fill out the name change authorization form (available on our website) to change the name on your wristband at the festival's box office.

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Rights of the Organization:

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• Program and Lineup Changes: The Organization reserves the right to alter or modify the Festival program and lineup.

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• Right of Admission: The Organization reserves the right of admission.

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• Drone Operations: Unmanned aerial vehicles (drones) will be used for aerial filming before, during, and after the event. All persons present at the venue will be considered participants in the aeronautical operation and are deemed notified of the aerial operations with drones/UAS, which will be carried out under the open category (subcategories A1, A2, and A3). Civil liability insurance is in place in case of an incident where the pilot is at fault. If an external person causes an incident or accident, the insurance will not cover the possible damages. Legal action will be taken against the person responsible for the incident or accident.

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• Denial of Access: The Festival Organization may deny access or expel the ticket holder from the venue if the conditions imposed by the Organization's staff are not met, or if it is reasonably presumed that the ticket holder may pose a risk or danger to themselves or others, due to disorderly conduct or apparent or potential intoxication. The ticket holder will be personally responsible for their actions and omissions that cause injury to third parties or damage to property.

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• Legal Action: Any attempts at fraud, trespassing, and/or damage to private property directly or indirectly caused to the Organization authorize the Organization to take the legal measures, both civil and criminal, it deems appropriate against those responsible.

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• Event Date Changes: The Organization reserves the right to modify, alter, or suspend the event dates, as well as to modify or cancel the content of these terms and conditions at any time without incurring any liability to ticket holders or third parties, with the sole obligation of notifying the public by the channels and/or means it deems appropriate.

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Rights of the Attendee:

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• Security Check: Upon entering the venue, the public may be subject to a security check in accordance with current legal provisions. The entry of objects that may be considered dangerous by the Organization or prohibited by current regulations, such as professional cameras, video cameras, or recording devices, will not be permitted.

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• Intellectual Property: The attending public acknowledges and accepts that the Organization holds all intellectual, industrial, and other property rights, including image rights, directly or indirectly derived from the artistic performances or any other events that take place during the Festival, without territorial or temporal limitation, and without any other limitations beyond those established by the current Intellectual Property Law. Consequently, the capture, fixation, or recording of images or sounds without prior written authorization from the Organization is strictly prohibited. The Organization may expel any person who violates this obligation without any right to a refund of the ticket amount paid.

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• Image Rights: The attending public may appear in images taken by various media for later dissemination through any medium. The public attending the event expressly authorizes, free of charge, the capture and fixation of their image, voice, and name for the purpose of allowing the maximum exploitation of recordings made during the Festival and their subsequent dissemination by the Organization or third parties authorized by it through any communication medium, expressly consenting to the promotional and/or commercial use of the captured images. The attending public also cedes to the Organizer, free of charge, the economic content of the right to their own image, without temporal or spatial limitation, for exploitation in any medium or through any form of communication, including their name in any type of advertising, promotion, publication (including the Internet), or any other medium, including for promotional or informational purposes, as well as their exhibition in any medium and/or format.

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• Waiver of Claims: In no case may the attending public claim any financial amount from the Organization derived from the exploitation of these images.

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Obligations of the Attendees:

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• Minors: Minors under the age of 18 may access the event as long as they comply with the minor-specific regulations specified on this page: Minor Regulations. When accompanied by a responsible adult, that adult must ensure the minor's safety and proper behavior during the Festival.

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LOPD (Data Protection):

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• Data Collection: In accordance with the provisions of Organic Law 15/1999 of December 13, on the Protection of Personal Data, you are informed that your data will be included in a file owned by Burcor Producciones S.L. and may be used to manage your participation in the activities of Burcor Producciones S.L., as well as to inform you about matters related to Burcor Producciones S.L. and to send you greetings via electronic means.

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• Opt-Out: If you do not wish to give your consent to receive advertising and information of interest or greetings by email, please send us an email at soporte@burcor.net.

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Capacity, Venue, and Limitations:

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• Capacity Restrictions: The different areas of the Festival's stages have a legally established capacity limit. Once this limit is reached, access to these areas will be restricted. Consequently, the Organization will not be responsible for the inability of certain attendees to access specific concerts or events that are part of the Festival.

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• Food and Drink: Food and drink are not allowed in the Festival venue. In the case of medical necessity (e.g., celiac disease), a medical certificate must be presented.

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Online Dispute Resolution Platform:

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• Dispute Resolution: If you purchased your ticket for our event online and, in the event of an unresolved issue after contacting soporte@burcor.net or entradas@burcor.net, in accordance with Article 14.1 of Regulation 524/2013 of May 21, 2013, on online dispute resolution in consumer matters, you are informed that you have the possibility to resort to an alternative dispute resolution entity accessible through the following address: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage.

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​Payment System:

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• Cashless Payments: Holika will use a cashless payment system (payment with a wristband) at all festival stalls and services. To do so, it will be necessary to top up the wristband and pay. This will be the only payment system accepted from June 25 to June 29.

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• Welcome Party Payments: On June 25, payments will be accepted at the welcome party bars with both wristbands and credit cards.

• Top-Ups: The wristband can be topped up with cash or by card at specified top-up stations and top-up kiosks.

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• Top-Up Bonuses and Promotions: Any promotion that includes a top-up bonus for your wristband will not be refundable (neither the bonus nor the top-up amount).

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• Refund of Wristband Balance: A period of 14 calendar days will be established to request a refund of the remaining balance on your wristband. The established period runs from July 7 at 12:00 p.m. to July 21 at 12:00 p.m. Once all requests are received, refunds will begin on July 27.

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• No Bank Fees: The refund of the remaining balance on the wristband will NOT incur any bank fees for the refund requester.

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Wristband Delivery:

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• Delivery Fee: A charge of 2.99€ per ticket will be applied to cover the cost of premium packaging and the express delivery service we have implemented for Holika 2025. This charge also includes a possible return of the wristband package in case of repeated absence at the delivery address.

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• Delivery Attempts: The delivery company (Correos) will attempt to deliver the package twice. If it is not delivered, it will be held at the nearest Correos branch for 7 calendar days. If the wristband package is not collected, it will be returned to our facilities.

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• Resending Fee: To resend a package returned due to the recipient's absence, a fee of 3.75€ will be charged on delivery for the wristband's reshipment.

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• Wristband Quality Control: We check 100% of the wristbands that leave the factory and guarantee that no wristband closure has been tampered with or manipulated. If the wristband shows signs of tampering and has not been worn on the wrist, a fee of 20€ will be charged for a replacement wristband.

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• Wristband Handling: It is important to put on the wristband on the day of the event and avoid excessive handling before wearing it. Any replacement due to tampering, damage, or loss will incur a fee of 20€.

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• Wristband Placement: You can wear the wristband on either wrist with the security closure properly adjusted. Our staff will check that the closure is properly in place at the entrance.

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• Late Ticket Purchase: Any wristband for a ticket purchased after June 15, 2025, must be collected at the box office, as there will not be enough time to deliver it by mail to the buyer.

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